When demand shifts and resources feel stretched, guesswork is costly. This course gives you the confidence to predict what is coming next and align your people and time to meet it. You will leave with practical tools to turn uncertainty into clear, actionable plans.
Forecasting and resource planning often feel complex, but they don’t have to be. This course breaks down the essentials into simple, practical approaches that you can understand and apply with confidence. Whether you’re new to resource planning or looking to strengthen your existing knowledge, you will develop a clear understanding of the principles that underpin effective workforce planning.
During this interactive two-part virtual course, you’ll explore how to anticipate customer demand, identify patterns and trends, and avoid the common planning pitfalls that can lead to over or under resourcing. Through practical examples, guided exercises and real-world scenarios, you’ll learn how forecasting, scheduling and resource planning work together to support both operational performance and the customer experience.
The course also explores how effective planning helps create a better balance between customer demand, service levels and colleague wellbeing. You’ll gain an appreciation of the decisions planners make every day and how those decisions influence productivity, employee engagement and business performance.
Whether you’re planning for short-term workloads, managing day-to-day operational changes or considering longer-term capacity requirements, this course provides the structure, confidence and practical tools to make informed decisions. By the end of the programme, you’ll have a solid foundation in resource planning, a better understanding of forecasting principles and the confidence to contribute more effectively to planning discussions within your organisation.
“An engaging course split over two days, which meant it never felt like information overload. Steve was incredibly helpful and took the time to stay behind after the sessions to answer questions and provide extra support.”
Kelseigh Hardy, Head of Scheduling & Planning, Magenta Living
“It was really good. It was a lot more complex than I thought it was! There were a lot of planners on the call and I felt a little out of my comfort zone with some of the exercises, but Steve was great and stayed behind after both sessions to help me. I really appreciated the extra support.”
Carly Freeman, Head of CS, Insite Energy
