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Join this Special Interest Group designed for senior leaders from across the industry to get together and discuss outsourcing, from choosing the right partner to ensuring a great brand and culture fit. Find out how to achieve success in outsourcing relationships and hear from Gold-winner at the UK National Contact Centre Awards, HomeProtect, on how they seamlessly collaborated with their outsourcing partner.
This is an online roundtable event which includes presentations from industry experts sharing insight and research, member case studies and discussions. As always, these sessions will provide you with the opportunity to share ideas and benchmark your own organisation against other member organisations.
Come join us.
Welcome and CCMA Update
Are You Aware of Your BPO Contract Details?
During this group discussion we’ll get under the covers of what a BPO contract entails, how it is changing and what to consider when contracting with your outsourcer.
Achieving Success in Outsourcing Relationships
In today’s fast-paced business environment, effective management of outsourcing partners is crucial for ensuring seamless service delivery and fostering long-term, productive relationships. Joel Walker, MD International at TKG, will provide valuable tips and advice on managing these partnerships to maximise efficiency and drive mutual success.
By the end of this session, attendees will gain a comprehensive understanding of best practices in managing outsourcing partners, with actionable insights to enhance their strategic and operational approaches. This session is designed for business leaders and managers seeking to optimize their outsourcing relationships and drive better business outcomes.
Homeprotect’s Path to Innovation Excellence
Homeprotect dazzled at the UK National Contact Centre of the Year Awards, taking home the Change and Innovation Team of the Year title alongside their outsourcing partner. Join us as Jess unveils the secrets behind their success, detailing how the Homeprotect team collaborates seamlessly with their partner to fuel continuous improvement in contracting, process, and relationship management. Discover the magic behind their award-winning strategy and the transformative power of partnership.
AOB & Close
