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DEIB: Building a Future-Ready Diverse Workforce

Gareth Thursday 5 May No Comments

The latest CCMA Leadership Report captures key insights from the CCMA’s recent DEIB Leadership Forum, which discussed how contact centres can lead the way in Diversity, Equity, Inclusion, and Belonging…

For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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