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CareerTalk with Phil O’Shiel

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For our next episode of CareerTalk, Leigh Hopwood chats to Phil O’Shiel, Group Account Lead at The Phoenix Group, about Phil’s career so far.

Listen below as Phil and Leigh chat about Phil’s career journey and how he landed his current role at The Phoenix Group.

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For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.

The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.

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