Infographic: Voice of the Contact Centre Consumer 2026
An infographic visualising the key findings from the Voice of the Contact Centre Consumer 2026 report.
Contact Centre Leader of the Year at the UK National Contact Centre Awards in 2021, Ryan Rubertazzi, Head of Consumer Assisted Sales and Care at VodafoneThree chats with Leigh Hopwood, CEO at CCMA.
From starting his career in engineering, moving into sales and then taking on service, he has successfully created a sales-through-service approach.
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