For our next episode of CareerTalk, Leigh Hopwood chats to Dan Britton, Associate Director of Operations at NHS Business Authority Services, about Dan’s career so far. Leigh and Dan discuss…
For our next episode of CareerTalk, Leigh Hopwood chats to Carrie Parker, Global Head of Continuous Improvement at Freshfields Bruckhaus Deringer, about Carrie’s career so far. Leigh and Carrie discusses…
For our next episode of CareerTalk, Leigh Hopwood chats to Ray Biggs, Head of Consumer Care at John Lewis Partnership, about Ray’s career so far. Leigh and Ray talk about…
For our next episode of CareerTalk, Leigh Hopwood chats to Marco Ndrecaj, Director of Customer Experience Management Services at SSCL, about Marco’s career so far. Marco recently won Contact Centre…
For our next episode of CareerTalk, Leigh Hopwood chats to Phil O’Shiel, Group Account Lead at The Phoenix Group, about Phil’s career so far. Listen below as Phil and Leigh…
For our next episode of CareerTalk, Leigh Hopwood chats to Andy Cook, Head of Customer & Colleague Experience at AXA Health, about Andy’s career so far. Andy’s worked in organisations…
For our next episode of CareerTalk, Leigh Hopwood chats to Kelly Shippen, Head of Contact Centre at Leeds Building Society, about Kelly’s career so far. Leigh chats with Head of…
For our next episode of CareerTalk, Leigh Hopwood chats to Alfred Rodway, General Manager for Global Sales, Service and Litigation at Air France-KLM, about Alf’s career so far. Alf shares…
For our next episode of CareerTalk, Leigh Hopwood chats to Babadele Adeola, Client Services & Development Director at Comdata UK, about Babadele’s career so far. Gold winner of Outsourced Team…
For our next episode of CareerTalk, Leigh Hopwood chats to Sarah Williams, Head of Customer Experience and Digital at Westminster City Council, about Sarah’s career so far. Sarah is managing…
For more than 30 years, the CCMA has been dedicated to supporting contact centre leaders. We push ourselves to do more for our thriving membership base, which is the largest community of industry professionals in the UK.
The CCMA was founded with the goal of sharing best practice and networking to improve skills and knowledge in order to progress contact centre operations - and we live by that to this day.
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